Frequently Asked Questions

Booking /Reservation

Booking

The booking enquiry is simply made via our enquiry tool. The enquiry is not yet a binding booking, so you don't have to pay anything yet.

If we are able to allocate you to a suitable group, you will receive the booking link. If your desired seminar is already fully booked at the time of the booking enquiry, we will secure you a place on the waiting list.

Booking for third parties

You can also register third parties via our booking enquiry.

To make an online booking, first log in with your own access data.

In the booking process, you then have the option of booking for another participant (e.g. an employee) under ‘Select participant’. Please make sure you enter the correct billing address.

When should I book?(Registration deadline)

Please note that your place on the desired seminar is only guaranteed once the deposit has been received. A binding booking should be made as early as possible.

As many participants make long-term plans, early registration is advisable. The registration deadline is 12 weeks before the start of the seminar. In exceptional cases, it is possible to deviate from this rule and book at short notice.

Reservation

It is possible to reserve a seminar place for up to 14 working days. You can use the reservation function within the booking enquiry.

Waiting list

It is possible that the seminar date you have requested is already fully booked at the time of your booking enquiry. In this case, you will be placed on the waiting list. Should a place become available for you, we will inform you immediately.

It may then be possible to offer additional dates. If you would like to book as a group (3 participants or two people) and there are no more dates available, we will take this into account when you make your booking enquiry.

Booking change

You can only rebook your booked seminar to another date if it is possible for us and we can find a replacement participant and a place in another seminar for you.

Please note that we charge a processing fee for rebooking.This can be found in our General Terms and Conditions.

Cancellation policy

If you no longer wish to attend the booked seminar, you can only cancel your booking via your access area if we are able to allocate a replacement participant from our waiting list for your booked seminar place. If we are unable to do this, a refund will unfortunately not be possible, as the seminar will then have to take place with fewer participants.

Please note that we will charge a processing fee in the event of a cancellation. This can be found in our General Terms and Conditions.

Cancellation of the seminar by the organiser

We reserve the right to cancel the event due to insufficient demand or number of participants or for other important reasons for which we are not responsible (e.g. force majeure).

In the event of cancellation, we will inform you immediately. Amounts already paid will be refunded in full. We recommend that you take out travel cancellation insurance. So far, however, we have never had any cancellations from our side.

Replacement participation

If you are unable to attend the seminar on the date you have booked, you can nominate a substitute participant from your company or circle of colleagues to attend the seminar in your place at any time. You will not incur any additional costs for this.

Is it possible to combine seminars?

Yes, some seminar dates can be combined with each other.Please ask us for your individual discount if you wish to combine seminars.

I have started my booking enquiry - what happens next?

After your reservation request, you will receive the activation. This can take 1-3 working days, but should usually be immediate. As soon as the system has activated you as a participant, you will receive all the detailed information you need to make your decision.

We will suggest a possible date or place you in a suitable group on your preferred date. You will then receive the booking link, which you can use to finalise the booking.When you book, everything runs automatically and you are guided through the booking process in a self-explanatory manner.

Payment and terms

Seminar dates & prices

You will receive the seminar dates and prices after your booking enquiry on the details page of the seminar description.

Deposit & invoice

No payment is required after your booking enquiry. A deposit is only due at the time of booking. This deposit is used to order and pay for the required spare parts. The deposit will not be refunded in the event of cancellation by you. However, the deposit secures you a place in the seminar.

As a rule, we will invoice you for the remaining participation fee 8-12 weeks before the start of the event or seminar with an immediate payment deadline.Please note that your participation is only guaranteed if this invoice has been paid accordingly. Please also ensure that the invoice address is correct. The invoice for seminars in Berlin includes by law the German VAT of 19%.

Methods of payment

The invoice is paid via the international and secure ‘STRIPE’ system. All major credit cards and bank transfers are accepted. This system is tried and tested, reliable and secure. If offered, some seminars can also be paid via Paypal.

Group discount

If you would like to register a complete group of 2 or 3 participants, the responsible registrant will receive a 10% discount on the participation fee.

Discount for booking multiple seminars

Some seminars can be combined with each other. If you book two or more seminars in combination, you will receive an individual discount on the seminar price.

Event location

The Piano Academy Fritz

On 100 square metres and on three Steinway concert grand pianos, we work and learn in small groups. You have the opportunity to work on the sound of each grand piano in a separate room, but also to exchange ideas as a group.

The seminar venue is located in Berlin Charlottenburg/Germany in a lively neighbourhood with many restaurants within walking distance.

Tools

After successful registration, you will receive a list of the tools required. These are to be brought by the participant. Some tools will be provided for the damping course. For the masterclass ‘Tone-building Steinway concert grand’ it is expected that you already have your own tools. However, it is also possible to purchase high-quality tools in Germany during the seminars.

Original Steinway spare parts for the seminar

The spare parts required for the seminar will be provided and are included in the seminar price. It goes without saying that these are exclusively original Steinway spare parts.

After the seminar, you can take the new hammer heads on the shank and the new damper heads with wires home with you and install them in another Steinway grand piano with minor adjustments.

Group discount

If you would like to register a complete group of 2 or 3 participants, the responsible registrant will receive a 10% discount on the participation fee.

Discount for booking multiple seminars

Some seminars can be combined with each other. If you book two or more seminars in combination, you will receive an individual discount on the seminar price.

Travelling and accommodation

Catering services

Catering costs will be borne by the participants. We recommend booking a hotel with breakfast. At lunchtime we will eat together but on separate accounts or have food delivered.

In Berlin, there are many options for inexpensive lunches. In the evening you can cook for yourself in your flat or go to a restaurant (approx. 15-20€/person). We can also go out to eat together by prior arrangement.

Accommodation and prices

Good hotels close to the seminar venue cost between €100 and €150 (depending on how early you book). We will be happy to help you find a hotel.

Arrival/Departure

You should arrive at the latest on the Sunday evening before the seminar begins. Departure is possible on Friday after the end of the seminar from approx. 16.00 hrs.

Berlin Brandenburg Airport BER is approx. 30-40 minutes away by taxi.You will receive detailed travel help after confirmed booking.

Contact

Have we left out any questions?

Have I left out any questions? Or do you have individual topics or requests? Please contact us over the contact form.

Booking /Reservation

Booking

The booking enquiry is simply made via our enquiry tool. The enquiry is not yet a binding booking, so you don't have to pay anything yet.

If we are able to allocate you to a suitable group, you will receive the booking link. If your desired seminar is already fully booked at the time of the booking enquiry, we will secure you a place on the waiting list.

Booking for third parties

You can also register third parties via our booking enquiry.

To make an online booking, first log in with your own access data.

In the booking process, you then have the option of booking for another participant (e.g. an employee) under ‘Select participant’. Please make sure you enter the correct billing address.

When should I book?(Registration deadline)

Please note that your place on the desired seminar is only guaranteed once the deposit has been received. A binding booking should be made as early as possible.

As many participants make long-term plans, early registration is advisable. The registration deadline is 12 weeks before the start of the seminar. In exceptional cases, it is possible to deviate from this rule and book at short notice.

Reservation

It is possible to reserve a seminar place for up to 14 working days. You can use the reservation function within the booking enquiry.

Waiting list

It is possible that the seminar date you have requested is already fully booked at the time of your booking enquiry. In this case, you will be placed on the waiting list. Should a place become available for you, we will inform you immediately.

It may then be possible to offer additional dates. If you would like to book as a group (3 participants or two people) and there are no more dates available, we will take this into account when you make your booking enquiry.

Booking change

You can only rebook your booked seminar to another date if it is possible for us and we can find a replacement participant and a place in another seminar for you.

Please note that we charge a processing fee for rebooking.This can be found in our General Terms and Conditions.

Cancellation policy

If you no longer wish to attend the booked seminar, you can only cancel your booking via your access area if we are able to allocate a replacement participant from our waiting list for your booked seminar place. If we are unable to do this, a refund will unfortunately not be possible, as the seminar will then have to take place with fewer participants.

Please note that we will charge a processing fee in the event of a cancellation. This can be found in our General Terms and Conditions.

Cancellation of the seminar by the organiser

We reserve the right to cancel the event due to insufficient demand or number of participants or for other important reasons for which we are not responsible (e.g. force majeure).

In the event of cancellation, we will inform you immediately. Amounts already paid will be refunded in full. We recommend that you take out travel cancellation insurance. So far, however, we have never had any cancellations from our side.

Replacement participation

If you are unable to attend the seminar on the date you have booked, you can nominate a substitute participant from your company or circle of colleagues to attend the seminar in your place at any time. You will not incur any additional costs for this.

Is it possible to combine seminars?

Yes, some seminar dates can be combined with each other.Please ask us for your individual discount if you wish to combine seminars.

I have started my booking enquiry - what happens next?

After your reservation request, you will receive the activation. This can take 1-3 working days, but should usually be immediate. As soon as the system has activated you as a participant, you will receive all the detailed information you need to make your decision.

We will suggest a possible date or place you in a suitable group on your preferred date. You will then receive the booking link, which you can use to finalise the booking.When you book, everything runs automatically and you are guided through the booking process in a self-explanatory manner.

Payment and terms

Seminar dates & prices

You will receive the seminar dates and prices after your booking enquiry on the details page of the seminar description.

Deposit & invoice

No payment is required after your booking enquiry. A deposit is only due at the time of booking. This deposit is used to order and pay for the required spare parts. The deposit will not be refunded in the event of cancellation by you. However, the deposit secures you a place in the seminar.

As a rule, we will invoice you for the remaining participation fee 8-12 weeks before the start of the event or seminar with an immediate payment deadline.Please note that your participation is only guaranteed if this invoice has been paid accordingly. Please also ensure that the invoice address is correct. The invoice for seminars in Berlin includes by law the German VAT of 19%.

Methods of payment

The invoice is paid via the international and secure ‘STRIPE’ system. All major credit cards and bank transfers are accepted. This system is tried and tested, reliable and secure. If offered, some seminars can also be paid via Paypal.

Group discount

If you would like to register a complete group of 2 or 3 participants, the responsible registrant will receive a 10% discount on the participation fee.

Discount for booking multiple seminars

Some seminars can be combined with each other. If you book two or more seminars in combination, you will receive an individual discount on the seminar price.

Event location

The Piano Academy Fritz

On 100 square metres and on three Steinway concert grand pianos, we work and learn in small groups. You have the opportunity to work on the sound of each grand piano in a separate room, but also to exchange ideas as a group.

The seminar venue is located in Berlin Charlottenburg/Germany in a lively neighbourhood with many restaurants within walking distance.

Tools

After successful registration, you will receive a list of the tools required. These are to be brought by the participant. Some tools will be provided for the damping course. For the masterclass ‘Tone-building Steinway concert grand’ it is expected that you already have your own tools. However, it is also possible to purchase high-quality tools in Germany during the seminars.

Original Steinway spare parts for the seminar

The spare parts required for the seminar will be provided and are included in the seminar price. It goes without saying that these are exclusively original Steinway spare parts.

After the seminar, you can take the new hammer heads on the shank and the new damper heads with wires home with you and install them in another Steinway grand piano with minor adjustments.

Group discount

If you would like to register a complete group of 2 or 3 participants, the responsible registrant will receive a 10% discount on the participation fee.

Discount for booking multiple seminars

Some seminars can be combined with each other. If you book two or more seminars in combination, you will receive an individual discount on the seminar price.

Travelling and accommodation

Catering services

Catering costs will be borne by the participants. We recommend booking a hotel with breakfast. At lunchtime we will eat together but on separate accounts or have food delivered.

In Berlin, there are many options for inexpensive lunches. In the evening you can cook for yourself in your flat or go to a restaurant (approx. 15-20€/person). We can also go out to eat together by prior arrangement.

Accommodation and prices

Good hotels close to the seminar venue cost between €100 and €150 (depending on how early you book). We will be happy to help you find a hotel.

Arrival/Departure

You should arrive at the latest on the Sunday evening before the seminar begins. Departure is possible on Friday after the end of the seminar from approx. 16.00 hrs.

Berlin Brandenburg Airport BER is approx. 30-40 minutes away by taxi.You will receive detailed travel help after confirmed booking.